Terms of Use

01Who We Are and These Terms

FRTOL (the "App") and frtol.app (the "Website") are provided by Xynnar Group Ltd, a company registered in England and Wales with company number 16167212 ("we", "us", "our"). You can contact us through the support link on FRTOL's App Store page.

These Terms of Use ("Terms") are a legal agreement between you and us. They apply to the App, the Website, flight time and every feature of the service (together, the "Service"). By tapping Agree and continue in the App, or by using the Service, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

Last updated 7 November 2026. This is version 1 of these Terms.

02The Important Bits

03Who Can Use FRTOL

• You must be at least 13 years old to use the Service.
• If you're under 18, you may only use the Service with the agreement of a parent or guardian, who accepts these Terms on your behalf and is responsible for your use, including any purchases.
• You must be able to make a legally binding agreement, and you must not be barred from using the Service under any applicable law, including sanctions laws.

04Your Licence to Use FRTOL

We give you a personal, non-exclusive, non-transferable, revocable licence to use the App on Apple devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, for your own personal, non-commercial training. Family Sharing may apply where Apple allows it.

The App is licensed, not sold. We and our licensors own all rights in the Service, including its software, content, design, voices, prompts, data compilations and the FRTOL name and logo. Nothing in these Terms transfers those rights to you.

Flying schools, instructors or other organisations that want to use FRTOL for commercial training must contact us for a separate licence.

05Flight Time, Purchases and Refunds

• Free to download. The App is free to download. Some features (including natural voices, the AI controller and debriefs) use flight time.
• Free minutes. New installs may receive free minutes, and you may receive free minutes when someone who entered your invite code makes their first purchase. Free minutes have no cash value. We may change, limit or withdraw free-minute offers at any time, and may remove free minutes obtained through misuse.
• Buying flight time. Flight time is sold as consumable in-app purchases through Apple's App Store. Apple processes the payment, and Apple's terms also apply. Prices are shown in the App before you buy.
• How it's used. Flight time is used while a flight is running, by the started minute, and stops while a flight is paused or ended. We may use a short minimum charge when a flight resumes after a pause, to prevent misuse.
• No expiry, no cash. Purchased flight time doesn't expire while the Service is available. It is a licence to use the Service, not money or stored value, and it can't be exchanged for cash, transferred or resold.
• Refunds. Refunds for App Store purchases are handled by Apple under its policies; you can request one at reportaproblem.apple.com. If Apple refunds a purchase, we remove the minutes it added. Your rights as a consumer under applicable law are not affected.
• Digital content. When you buy flight time it's added to your account straight away. By buying, you ask for it to be supplied immediately and acknowledge that, where the law allows, you then lose any right to cancel the purchase once it has been supplied.
• Restoring. Restore purchases moves flight time you bought with your Apple Account to a new install. We can't restore free minutes, or minutes on an account you deleted.

06Your Account

• The App creates an anonymous account linked to your install. There's no username or password.
• You're responsible for what happens on your device and account.
• You can delete your account at any time in Settings › Flight time › Delete my flight-time account. Deleting it permanently removes any minutes left, including purchased minutes, and can't be undone.

07Acceptable Use

You must not, and must not help anyone else to:

• use the Service for real-world aviation, navigation or air traffic purposes, or rely on it for safety;
• copy, modify, distribute, sell, rent or sublicense the Service or any part of it;
• decompile, reverse engineer or disassemble the App, except where the law expressly allows it;
• access the Service's servers or interfaces other than through the official App, or use bots, scripts or automated means to access it;
• interfere with, overload or disrupt the Service, its security, or its flight-time metering, purchase checks or fair-use limits;
• create multiple installs or accounts, or misuse invite codes, Sandbox or test purchases, refunds or Restore, to obtain flight time you aren't entitled to;
• use the Service to create, store or send anything unlawful, abusive, hateful or infringing, or to try to make the AI controller produce such content;
• use outputs of the Service to build a competing product or to train other AI models;
• use the Service in breach of any law, including export control and sanctions laws.

We may apply fair-use limits. When a limit is reached, the App may carry on with its built-in controller and iPhone voices.

Practice calls are screened automatically. Calls containing profanity, or that try to make the AI do something other than RT practice, are blocked: profanity is blanked out and the controller asks you to "say again". After repeated blocked calls, the AI controller and debriefs pause for your account until the next day.

08AI-Generated Content

The controllers' and other pilots' voices are computer-generated, and you are never talking to a real air traffic controller. Some replies, coaching and debriefs are generated automatically, including by artificial intelligence. They can be inaccurate, incomplete or inconsistent with CAP 413 or current practice. They are for practice only and are not professional, instructional or regulatory advice. Always check against official sources and your instructor.

09Safety

• Never use the App while flying a real aircraft, driving, or doing anything that needs your full attention.
• Keep the volume at a safe level, especially with headphones.
• When linking FRTOL to a navigation app, remember the position shown is simulated. Turn the link off before any real flight, so simulated traffic or positions can't be mistaken for real ones.

10Availability and Changes

We try to keep the Service running, but we don't promise it will always be available, uninterrupted, error-free or compatible with every device or version of iOS. Features that use the internet need a connection. We may change, suspend or discontinue any part of the Service, including features, prices and free-minute offers. If we permanently discontinue paid features, we'll give reasonable notice where we can.

11Third-Party Services and Data

The Service uses third-party services and data, which are listed in our Privacy Policy and in Credits and licences. We aren't responsible for third-party services, websites or navigation apps, and your use of them may be governed by their own terms. Names of navigation apps and simulators are used only to describe compatibility; we aren't affiliated with or endorsed by their owners.

12Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without any warranty, representation or condition of any kind, whether express, implied or statutory, including any implied warranty of satisfactory quality, fitness for a particular purpose, accuracy or non-infringement. We don't warrant that the Service, or any information in it, is accurate, complete, current or suitable for any purpose.

13Our Liability to You

• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited or excluded by law. If you're a consumer, nothing affects your statutory rights.
• Subject to that, we aren't liable for any loss or damage arising from any reliance on the Service for real-world flying, navigation or operational decisions; any failure to pass an exam; loss of data, profit, business or opportunity; or any indirect or consequential loss.
• Subject to the first point, our total liability to you for all claims connected with the Service is limited to the greater of the amount you paid us for flight time in the 12 months before the claim arose, and £50.

14Your Responsibility to Us

If you use the Service in breach of these Terms or the law, including for real-world aviation, you'll be responsible for any losses, claims or costs we suffer as a result, to the extent the law allows.

15Suspending or Ending Your Use

You can stop using the Service and delete your account at any time. We may suspend or end your access, and remove flight time obtained improperly, if you seriously or repeatedly break these Terms, misuse the Service, or if we must do so by law. Sections that by their nature should survive (including warranties, liability, ownership and law) continue after your use ends.

16Apple App Store Terms

If you downloaded the App from Apple's App Store:

• These Terms are between you and us only, not with Apple Inc. ("Apple"). We, not Apple, are solely responsible for the App and its content.
• Apple has no obligation to provide any maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.
• We, not Apple, are responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that it fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your possession and use of it infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
• You confirm that you aren't located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you aren't on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple has the right to enforce them against you as a third-party beneficiary.
• Questions, complaints or claims about the App should be sent to us through the support link on FRTOL's App Store page.

17General

• Changes to these Terms. We may update these Terms. If a change is significant, the App will ask you to agree to the new version before you continue. The date and version at the top show the latest.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation. You may not transfer yours.
• Severability. If any part of these Terms is found unenforceable, the rest stays in force.
• No waiver. If we delay enforcing these Terms, we can still enforce them later.
• Entire agreement. These Terms, with the Privacy Policy, are the whole agreement between you and us about the Service.
• Law and courts. These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you're a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts; if you live elsewhere, you keep the protection of the mandatory laws of your country.
• Contact. Xynnar Group Ltd, company number 16167212, registered in England and Wales. Contact us through the support link on FRTOL's App Store page.